Privacy Policy

1. Introduction

We respect your privacy and handle personal data in line with UK GDPR and PECR. This notice explains what we collect, why we collect it and how you can exercise your rights.

2. Who controls your data

Controller: Stuart Ward & Son
Email: stuartward1976@gmail.com
Tel: 07496647063

3. What we collect

• Contact details such as name, email, phone and address when you request a quote or contact us.
• Project details such as property type, service requested and notes you provide.
• Usage data from cookies or analytics if you accept cookies. See our Cookie Policy.

4. Why we use your data

• To respond to enquiries and provide quotes.
• To deliver and manage agreed services.
• To improve our website and services if you consent to analytics.
• To meet legal and insurance requirements.

Lawful bases: performance of a contract or steps before a contract, legitimate interests, consent for non-essential cookies, and legal obligation where applicable.

5. Sharing your data

We share data only when necessary, for example with suppliers or subcontractors involved in your project, IT and hosting providers, or where required by law. We do not sell your data.

6. International transfers

If services or providers are outside the UK, we use appropriate safeguards such as standard contractual clauses or UK adequacy decisions.

7. Retention

We keep enquiry and project records for as long as needed to manage the job and meet legal or tax requirements. We then delete or anonymise the data.

8. Your rights

• Access, correction and deletion.
• Restriction or objection to certain processing.
• Data portability.
• Withdraw consent at any time for analytics cookies.

To exercise your rights, email stuartward1976@gmail.com. You can also complain to the UK ICO.